HERE COMES THE FINE PRINT...

Return Procedure/Policy:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Send an email to bendigotoyworldonline@gmail.com with your order number, name and the product you are wishing to return.
  2. Send all item(s) back to us at 8/32 Marong Road Bendigo VIC 3550 with your name, phone number and order number enclosed.
  3. Once receiving the item(s) we will ensure all is in good order and then process the return for you.

Please note:

  • Shipping fees to return the item(s) will be at the buyers expense.
  • No additional admin or restocking fees will be applied.
  • Please call 03 5443 1588 in business hours if you have any questions.

The Toyworld Bendigo website is designed for online personal shopping and browsing of toys and hobbies. All transactions are processed in Australian Dollars inclusive of GST.

Where assortments are shown, prices quoted are for each individual item. Display accessories and batteries are not included unless specified. Some items may not be on display at all stores. As items are refreshed often, styles and colours may vary from those shown. Online orders will be fullfilled using the most current version of the item available. We reserve the right to restrict quantities sold.

Ordering Online:

By ordering online, you agree to our terms and conditions outlined on this page. Please make sure when ordering online that you are happy with your order. If you parcel is already being processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able change or cancel the order. Shipping paid is non refundable! For more information, please call the store on 03 5443 1588

Shipping and Delivery Policy:

We deliver products Australia wide using Australia Post eParcel and couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 2-3 business days in non peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia

Australia Post eParcel service delivers Australia wide and requires a signature for delivery. Deliveries are to be made to physical addresses only. Post Office Boxes are not accepted. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, if an item is located at a store that will delay shipment significantly, we may cancel the item from the order and refund the value.

In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.

Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. As we are a Bricks and Mortar store that sells to walk in customers, some items may be pricemarked with the retail price ticket.

Click & Collect options are available and all goods must be collected from our store in Bendigo (8/32 Marong Road Bendigo VICTORIA). 

Personal Shopping Only and Limits:

This website is for personal shopping only. If quantities ordered exceed what we regard as being normal personal shopping quantities, we reserve the right to cancel the sale. Some items have limits that can be purchased of that item. If the limit is exceeded, the order may be reduced or cancelled and balance payment refunded. Please contact us if you wish to place an order for larger quantities.

Customer Service Policy:

BendigoToyworld is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order in time we will arrange a refund or if possible, notify you to arrange an agreeable alternative item.

Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately (bendigotoyworldonline@gmail.com) to address any concerns.

Users using the checkout pages or using the various contact forms such as Enquiry or Catalogue download may have their email addresses added to our subscription list. Users are free to unsubscribe at any time by using the link on any mail outs.These email addresses will not be shared with any third party.

Terms and Conditions:

Display accessories may not be included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores. As items are refreshed often, styles and colours may vary from those shown. We reserve the right to restrict quantities sold.

Prices apply while stocks last during the currency of the catalogue. All items in the catalogue have been included in good faith and on the basis that the items, as described, will be available during the sale period. In some cases, prices in the catalogue may be further reduced. Assembly may be required for some items. Bicycle and wheeltoys are supplied partially assembled. Savings shown are based off Recommended Retail Prices.

Radio control kits do not include radio gear or batteries unless specified. Contents of hobby kits and package deals vary - please check instore. Children should get parent’s permission before accessing the internet. Demonstration internet links referred to in this catalogue are not endorsed by Toyworld Bendigo. We reserve the right to correct typographical errors. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores. These terms are subject to change without notice. Please check instore for further information.

 

Privacy Policy:

Toyworld Bendigo is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Toyworld Bendigo may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Toyworld Bendigo only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy:

When purchasing from Toyworld Bendigo your financial details are passed through a secure server using SSL (secure sockets layer) encryption technology. SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@mrtoys.com.au

In some cases, you may be required to provide further identification for additional security against fraud. For all orders we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase. Please hold onto this as you may require it later.

We accept Visa and MasterCard on our website or alternatively you can contact our sales team to obtain details for bank deposit payment.

In the case where goods were purchased online, the following conditions apply.

- If your product does not work on arrival before any use then you may return the goods free of charge (Australian Orders only) and we will supply a replacement or refund pending inspection. 

- If the products you receive are different from the products listed on the receipt/order confirmation, we will arrange postage back to us and resend the correct item or issue a refund.

- Free shipping does NOT apply for a manufacturer warranty claim.

- Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer. Goods must be shipped in a strong box to avoid being damaged in transit.

How to Proceed with a Return:

If you need to return a faulty product, the Product should be returned to Toyworld Bendigo in its entirety within 14 Days. Please contact us on bendigotoyworldonline@gmail.com with your order number before sending back to us so we know to expect it. Where possible, all Products should be packed in the original packaging shipped to you including any accessories, manuals and documentation that shipped with the Product. Once the product has been received by Toyworld Bendigo, a refund or exchange for the same item will be issued.

To Contact us about a return please email bendigotoyworldonline@gmail.com .

Radio Control and Hobbies Policy:

Remote control models including Cars, Boats, Planes, Trains and Helicopters along with their accessories can be quite sophisticated and are designed for people with high skill level with knowledge and understanding on how to operate, maintain and repair the model. All models are bound by our normal Refund and Exchange Policy as well as a manufacturer’s warranty which covers faults due to poor manufacturing but does not cover any damage caused by any persons or objects that come into contact with as a result of using the model. This includes any damage as a result of a crash or impact damage, water damage, incorrect assembly undertaken by you, incorrect use and lack of maintenance. It is important to understand that faults due to poor maintenance, abuse or normal wear and tear are not covered by warranty. Many models require expertise and patience to assemble and maintain the model in working order. This will include understanding the operation of the model and knowing how to repair and maintain the model so that it may continue to be used as expected. If you are unsure about what is suitable for you, contact us so we can talk you through what you need to know before purchasing a hobby product.

Many faults on Radio Control items can be quickly and easily rectified by contacting the manufacturer's customer service number directly. Because of this, postage costs for the return of faulty Radio Control items are not covered by Toyworld Bendigo unless the manufacturer has contacted and has authorised a return to Toyworld Bendigo. Please refer to the user manual that came with your product or contact us if you need assistance to determine contact details of the manufacturer.

Other Terms And Conditions:

Lay-bys and lay-by payments are not accepted online. The lay-by service including our lay-by now til Christmas promotion are only available in store and are bound by our layby conditions which can be viewed at our Toyworld Bendigo store.

This website serves as a guide to products that are generally available from Toyworld Bendigo's storefront in Maron Rd. In some cases, online prices may not match in store prices.

Toyworld Bendigo may in its absolute discretion decline to accept an order from a customer and refund any monies paid.

Occasionally, some items shown on this website will sell out without notice. We will remove any items no longer available as soon as possible. In addition, item colours and styles are refreshed regularly. This means that in some cases older models may be displayed that are no longer available.

Credit card or Paypal payments are charged at time of order. All orders are to be fully prepaid prior to fulfilment. Once orders are fulfilled, we will despatch.

Our online inventory system is updated regularly. If you purchase an item that is no longer available, we will contact you as soon as possible to offer a refund or an acceptable substitute.

Unless otherwise specified, all prices displayed are for a single item or an each price. For illustration purposes, we may display more than one item in a single image. The price shown is for one only of the items shown. Where items are indicated as Randomly Assorted, the item sent may be the item shown or another similar item from the currently available assortment.

While every effort has been made to ensure the information and pricing on this website and in emails sent by us is accurate, errors may sometimes occur. We will correct any errors as soon as possible. We reserve the right to alter prices if we have inadvertently published an incorrect price or postage. If this happens and the item has been been purchased, we will contact you and notify you of the correct price or postage and determine if you wish to proceed at the correct price or postage or cancel your order. We reserve the right to correct typographical errors.

Assembly may be required for some items. Bicycle and wheeltoys supplied partially assembled. Display accessories are not included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores.

We reserve the right to restrict quantities sold. Savings shown are a guide only. Please check your local store for correct pricing.

Radio control kits do not include radio gear or batteries unless specified. Contents of hobby kits and package deals vary - please check instore. Ready to Run models come prebuilt - Batteries, Charger, Fuel and other accessories are not included unless specified.

Youtube and Video content may be sourced from International sites and may include International pricing (eg US or UK pricing in some cases) or styles not available locally. Demonstration internet links referred to and Video content used in this website are not endorsed by Toyworld Bendigo. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores.

Email addresses submitted will only be used byToyworld Bendigo for promotional and newsletter purposes. Subscribers may be automatically entered into any current online competitions we run.

If an error occurs during the checkout or payment steps, we will contact you to resolve the problem or cancel the sale and refund any amounts paid. We reserve the right to cancel or limit any subscription at any time.

Any alterations to details on this website or to emails sent by Toyworld Bendigo, particularly in regards to a price or offer will not be honoured. Activities such as forgery, falsification or alteration of any Toyworld Bendigo document, electronic file or email may be fraudulent and further action may be taken.

These terms are subject to change without notice. Please check instore for further information.